If for some reason you are not happy with your order, items can be returned within 30 days from the date of delivery. Clearance and 50% off items are non-refundable but for exchange or credit only. Ania Haie products will be 50% off at final sale.
Merchandise must be received in its original, sale-able condition (unworn, unaltered, has not been sized) and be accompanied by the original receipt. Please note that we do not process exchanges on December 26 due to the volume of sales in our stores.
Here’s something to celebrate! Purchases made from Nov 1-Dec 25, 2024 and Dec 27-31, 2024 are eligible for a refund, exchange, and credit note until Jan 31, 2025 with original receipt, by the original form of payment and original card; Clearance items are exchange only. All purchases made on Dec 26, 2024 will be exchange only (norefunds). Refunds and exchanges will not be processed on Dec 26, 2024.
If for some reason you are not happy with your order, items can be returned within 30 days from the date of delivery. To start your return, click here or call us at 1-866-78-PARIS.
Clearance and 50% off items are non-refundable but for exchange or credit only. Ania Haie products will be 50% off at final sale.
Here’s something to celebrate! Purchases made from Nov 1-Dec 25, 2024 and Dec 27-31, 2024 are eligible for a refund, exchange, and credit note until Jan 31, 2025 with original receipt, by the original form of payment and original card; Clearance items are exchange only. All purchases made on Dec 26, 2024 will be exchange only (no refunds). Refunds and exchanges will not be processed on Dec 26, 2024..
**Please note that we do not process exchanges on December 26 due to the volume of sales in our stores.
Items must be returned in their original packaging with the items in original, unworn, unaltered condition. It has to include Diamond Certificates, Care Plans, Guarantees, and any gift with purchase items if applicable.
All Boxing Day sale purchases are valid for exchange not return. Purchases made before the Boxing Day sale cannot be price matched.
Purchase with confidence and peace of mind with our 30-day guaranteed, money back refund policy.
Not sure what to get for your loved one? Gift Cards can be purchased and redeemed in-store at one of our 23 locations across Canada.
Gift Cards cannot be used to purchase another Gift Card. If the amount of your Gift Card does not cover the total purchase amount, you will need to pay for the remainder of the purchase with a valid form of payment. If the amount of your Gift Card is for more than the total order amount, the remaining amount will be stored on your Gift Card balance for future use. Gift Cards are non-transferable, non-refundable and are not redeemable for cash except as required by law. We cannot replace lost or stolen Gift Cards. We do not charge sales tax on the purchase of Gift Cards; however, items paid for with a Gift Card will be charged applicable sales tax.
Still have questions? Talk to us or call us 1-866-78-PARIS